How to Fix Windows 10 PIN Not Working Error

Penny Warren Published on August 06, 2024Fix Windows3-min reading

Nowadays many people choose to store and transmit important information through computers. It is necessary to set a password to protect computer privacy. Though Windows 10 has provided a 4-digit PIN, there are occasions when sign in with PIN is not available in Windows 10.

Some people also receive the message that reads, "Something went wrong and your PIN isn’t available" when entering a Windows Hello PIN. Even though they have changed the PIN successfully, they still get the error message when login using the new Windows Hello PIN. How to fix it? In this article, we shall share 7 practical solutions to fix Windows 10 PIN not working issue. Let’s read and explore.

Part 1. Common Solutions to Fix Windows 10 PIN Not Working

There are many methods to fix Windows Hello PIN not working on your PC. Therefore, don't need to feel nervous when you face this problem. Check 6 common solutions to repair Windows Hello PIN. Every way is worth your trial.

Solution 1. Choose I forgot my PIN option

If the PIN is not working in Windows 10, you can simply use the "I forgot my PIN" option to fix Windows Hello PIN not working. You can reset the PIN when you’ve already signed in. Meanwhile, you need to make sure your computer is connected to the Internet.

Solution 2. Choose Sign-in options from the login screen

If PIN not working in Windows 10, you might not log in it at all. To avoid the error, you can click on the Sign-in options. Then you can enter your Windows by signing into your Microsoft account. In this way, you won't be trapped on the Windows Hello PIN screen.

Solution 3. Use a Local User Account

The Windows 10 PIN not working error may be caused by a corrupted user account. In that case, you can't log into your account on the Windows Hello PIN screen or change the password on Windows 10. To fix the issue,

you can change your Microsoft account to a local account.

Solution 4. Change IPsec Policy Agent Startup Type

If Windows PIN not working after a latest update, you should follow the steps to change the Startup type of IPsec Policy Agent.

Solution 5. Delete everything in NGC folder

Still unable to remove the login PIN. Here you are advised to delete NGC folder content to reset your Windows 10 PIN. Then you will be able to add a new PIN as you like.

C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc. Hold and press Ctrl + A keys to select all files and folders. Select Delete to move all files in Ngc folder.

Once you have finished the deletion, you can go to Settings > Accounts > Sign-in Options > Add PIN to set up a new PIN for Windows 10.

Solution 6. Uninstall the Antivirus

Antivirus can cause Windows 10 PIN not working error or cause your Windows to be stuck on the Welcome screen. So it is suggested to uninstall antivirus software from your Windows computer. There are so many antivirus uninstaller you can have a try like Revo Uninstaller, IOBit Uninstaller, Advanced Uninstaller Pro and more.

Part 2. The Ultimate Method to Fix Windows Hello PIN Not Working

Still can’t solve Windows PIN login not working issue? Luckily, you can reset your Windows login PIN and password with imyPass Windows Password Reset. Whatever problems cause the Windows Hello PIN error, this powerful program can help you reset the Windows account and password without restriction. It helps remove the Windows PIN for the Admin account and Standard account on Windows 11/10/8. This Windows PIN remover guarantees all Windows PIN or password removal can be done safely without losing any data on Windows computers.

Free download, install and run imyPass Windows Password Reset on your Windows 10 computer. You can insert a blank disk or a USB flash drive into the computer and burn a bootable disk. Then choose Burn CD/DVD or Burn USB according to your need.

Click OK when the burning process is finished, and exit the software. It's the crucial first step to fix the Windows Hellp PIN problem. If you use a USB flash drive, it will format the USB drive. So remember to back up data before burning.

Put the burned disk into the locked Windows 10 computer with a forgotten login PIN. Restart your Windows computer and press F12 or ESC to enter the Boot menu.

Highlight the inserted disk and press Enter in the Boot Menu interface. Save and exit the Boot Menu, and your Windows 10 computer will reboot automatically.

If you have installed several OS versions, you can select the operating system that you want to reset the password.

Click the user account that you want to reset the Windows PIN.

Click Reset Password and click OK to confirm the option. After that you can eject your burned disk and restart your computer.

After that, you can create a new Admin account, set up a new PIN and restart your Windows computer.

Conclusion

This article have listed full tips to fix Windows 10 not working error. If you forgot Windows 10 PIN or password, you can use the powerful imyPass Windows Password Reset. Any problems you want to discuss, you can leave them in the comment area.