FAQs About imyPass iPhone Data Recovery

Because you have turned on two-factor authentication. When you use the Recover from iCloud feature of imyPass iPhone Data Recovery, you need to turn two-factor authentication off. You can turn it on after you finish using the program.

For some accounts created in iOS 10.3 or higher version, you can’t turn off two-factor authentication. If you created your Apple ID in earlier iOS systems or you just turned on two-factor authentication in less than two weeks, you can turn off it.

Here is how to turn off two-factor authentication.

Step 1. Go to Apple Website

Go to https://appleid.apple.com/ and input your Apple ID and password to sign in. If you have turned on two-factor authentication, you have to input the authentication code.

Step 2. Turn off Two-factor Authentication

点击 安全 Section, and click Turn off Two-factor Authentication.

The failure to connect is mainly caused by technical and non-technical problems. Here are some possible solutions.

1. Change the USB cable or computer’s USB port

Maybe there is something wrong with your current USB cable. Try another light cable that can be used normally to connect your device and the computer.

You can also change another computer port to see if the one you’re using is in poor contact. The front USB port of a desktop computer host is often prone to problems. You can try connecting the rear USB port.

2. Check the phone settings

If your USB cable and computer’s port are in good condition, go to your iPhone to check whether you have allowed your iPhone to Trust 这台电脑. If not, click 相信.

3. Check if iTunes has been installed

Installing iTunes on your computer is crucial to implement basic connectivity and management between your iPhone and your computer. Make sure you have already installed iTunes and that it runs correctly.

4. Check whether there is a problem with your computer’s system and settings

If there is no problem with your operations and equipment, you can refer to the following methods to check whether there are some technical problems.

Update drivers on your computer

寻找 这台电脑 on your desktop and right-click on it. Select Manage – Device Manager – Portable Devices 找到 Apple iPhone, right-click it and choose 更新 driver.

Restart Apple Mobile Device Service (AMDS)

If iTunes on Windows does not recognize your device, you may need to restart AMDS.

To restart AMDS, you should shut down iTunes and disconnect any devices. Then press 视窗+R at the same time. Input 服务.msc in the search box and tap Enter.

寻找 Apple Mobile Device Service in the right part, right-click it and choose 特性.选择 自动的 in the Drop-down menu after the 启动类型。轻敲 停止 和 开始 one by one.

然后您可以点击 好的, restart your computer and run iTunes.

Check for software conflicts

Security software or other apps on your computer may interfere with the device. You can disable the firewall or security software to have a check.

To turn off the firewall, you can open Windows and search the Control Panel, 然后 choose 系统与安全 和 Windows Defender Firewall one after another. Then, pick Turn Windows Defender Firewall on or off, 并选择 Turn off Windows Defender Firewall.

Check the compatibility of the computer system with the cell phone system

Chances are that your computer operating system is too low and incompatible with your iPhone system. Try to update the operating system to the latest.

5. Go to iPhone customer service to seek help

If all the methods above do not work, you can ask the Apple Customer Service Center for help.

We offer different services for the free trial version and the paid version.

In the free trial version, you can:

• Scan iOS devices

• Scan iTunes backup files

• Scan iCloud backup files

• Exit recovery mode

In the registered version, you can not only use all the functions in the free trial version but also can:

• Preview pictures

• Preview full data

• Recover iOS data

• Restore iTunes backup

• Restore iCloud backup